Our shipping policy includes free shipping on most fountain kit orders within the contiguous US, with options for VIP priority service and liftgate delivery for residential properties. We strive to provide a seamless experience, but customers are responsible for any additional fees or charges incurred during delivery. For full details on shipping, returns, and warranty information, please visit our full shipping policy page.

We offer a 30-day return policy on our triple fountain kits, with a 20% restocking fee for returned items in like-new condition. Damaged or defective items may be eligible for a return without a restocking fee, but customers are responsible for return shipping costs and providing the proper documentation to support their claim. For full details on returns and warranty information, please visit our full 30-Day Return policy page.

Our fountain kits are designed to be easy to install and built to last. The handcrafted fountain columns are made of metal-reinforced cement products with acrylic-latex colors and a finishing seal, ensuring a durable and beautiful addition to your outdoor space. 

Our Better Basin system is a key part of our kit, and we're proud to use repurposed plastics to reduce waste and minimize environmental impact. Please note that due to the nature of repurposed materials, minor imperfections may occur. We stand behind the quality of our products and guarantee they'll work perfectly in your fountain. 

Installation is straightforward, with a visual manual and step-by-step guide to help you get your fountain up and running in no time. Estimated installation time is 2-6 hours, depending on the type of installation and ground environment. For more information on our fountain kits, including detailed specifications and installation requirements, please visit our full product information page.