30-Day Return Policy:

Return Policy

We offer a 30-day return policy on our triple fountain kits. If you're not satisfied with your purchase, you can return it within 30 days for a refund, subject to the following terms:

• A 20% restocking fee will be charged for returned goods.

• Items must be in like-new, sellable condition.

• If your item is damaged or defective, you may be eligible for a return to us without a restocking fee during the warranty period. However, you are responsible for returning the item to us and for paying freight costs. 

• Returns must be accompanied by the original invoice.

• Please contact Concrete Giants LLC to set up a Returns Goods Receipt (RGA) to initiate the return process.

• The customer is responsible for returning items to Concrete Giants LLC and for any shipping costs and freight costs, including defective items.

• Special orders, clearance/specials, and custom items are not returnable.

Shipping and Damage Policy

Inspecting Your Shipment

Upon arrival, please inspect your shipment carefully for any damage. If you notice any damage, make sure to note it on the bill of lading and report it to the shipping company immediately. This will help ensure that a claim can be filed.

Damaged or Defective Items

If your item is damaged or defective, you may be eligible for a return or replacement. Defective items can be returned to us without a restocking fee during the warranty period. However, you are responsible for returning the item to us and for paying freight costs.

Return Requirements

To process a return, you must include the original invoice with the returned item. Returns must be accompanied by the original invoice. To initiate the return process, please contact us to set up a Returns Goods Receipt (RGA). This will ensure that your return is properly documented and processed.

Warranty Terms

Claim Review

Concrete Giants reserves the right to warrant or deny each claim pending the outcome of their analysis. We'll review each claim on a case-by-case basis and make a determination based on the specific circumstances.

Installation Requirements

To be eligible for warranty coverage, products must be installed properly according to the relevant Concrete Giants product installation manual. Any product modifications made post-purchase will void the warranty.

Compensation

If a claim is approved, compensation will be limited to the value of the merchandise sold or replaced. We will not be responsible for any associated labor or freight costs.

Restocking Fee

If returned goods are found to be in like new, saleable condition and are in season, Concrete Giants may issue a restocking fee. We'll work with you to resolve any issues and find a mutually beneficial solution.